Theoretical and Practical Aspects of Outpatient Clinic Optimization

The outpatient clinic is one of the most important departments hospital. Since elective care trajectories start here, with a consultation between provider and patient, functions as gate to enter Outpatient evolving rapidly around concentration low- high-complex digitization processes, thus introducing new challenges in organization care. In this chapter we introduce concept access waiting time, briefly discuss capacity management, study planning control framework place, Operations Research models for optimization, specifically those patient flow analysis appointment planning. We conclude lessons learned during implementation our work current management. aim support researcher who starting field, by providing comprehensive overview theoretical practical aspects optimization.